FAQ
1.Which payment methods do you accept?
We currently accept Paypal as our prefered online payment method for small to medium purchases. Having your Paypal account verified and ensuring your delivery/contact information is up to date will speed up the verification and delivery of your order.
2.How do I sell game currency to EXgolds?
To sell game currency, please e-mail us at sell-to-us@exgolds.com or contact our Buying Agent on MSN Messenger (exgolds@hotmail.com , exgolds007@hotmail.com). We shall discuss a price with you and ask you to deliver your currency to our characters ingame. Upon receiving your currency, we shall make payment to you via Paypal.
3.Are there discounts for larger orders?
Yes, we offer bulk discounts on a case by case basis. Please contact us via Live Help or e-mail support@exgolds.com to discuss a bulk discount.
4.How will I be paid for goods that I sell to EXgolds?
Payment for currency, items and accounts sold to EXgolds will be made via Paypal.
5.Why do you sometimes need to call me when I've made an order?
1): There may have been an error on your order, a mis-spelt character name or complications with payment.
2): If you have been unavailable to receive your order, we may call you to ask you to collect your order ingame, if remote delivery is not available.
3): For largers orders, we must confirm your identity and legitimate possesion of the card orPaypal account you are using to pay. This serves to decrease fraud and deter scammers,
something which benefits all our customers and MMORPG players.
4) If you are worried about an order or have not managed to resolve an issue via e-mail,we may call you to assure you and help resolve any problems you are having
6.What time are you likely to call me regarding an order?
We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don’t wake you up!
7.How can I communicate with EXgolds after my payment has been made?
You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt
with swiftly.
8.Why do your prices change so frequently?
We raise and lower our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.
9.Will my account get banned if I buy from EXgolds?
Quite simply - no. We have never been informed of any account bans of EXgolds customers due to their dealings with EXgolds. We are a reputable company that does not engage in cheating, exploiting or phishing. Dealing with other companies who obtain currencies and virtual commodities through these illegitimate means may result in your account being banned, but we can assure you we are not one of those. We are proud of our company’s reputation and we will continue offering a safe, quality service to our customers, whilst combatting scammers and fraudsters in MMORPGs.